The survey covered 21 countries and 22 industries. The research also casts doubt on simplistic narratives about the decline of physical retail. But brands quickly forfeit trust when they overstep the mark by appearing to know too much. Home Textiles Today Staff // News & Commentary • October 2, 2019. Brands with consistently high responsibility performance beat their peers in operating margin, profit and total shareholder returns. Accenture's 13th annual holiday shopping survey found the vast majority of U.S. consumers plan to spend at least as much this year on holiday gifts as they did last year and will be turning to stores for holiday gift inspiration. said environmental issues were very or extremely important in choosing which retailer to shop with. And create and nurture an equitable, inclusive culture from top to bottom. Brands with high responsibility performance don’t just win consumers’ confidence. Yes, the lines have blurred! Please try logging in with your registered email address and password. Responsible Retail—good for consumers, employees, partners, investors and our planet. How can retailers deliver their purpose and remain profitable? While most consumers are feeling good about their holiday spending (around six in every seven shoppers plan to spend the same or more than they did last year), they’re also becoming far more carbon-conscious and socially aware—and they expect their retailers to reflect this. La société est dirigée au niveau mondial par l'Américaine Julie Sweet depuis septembre 2019. Understand consumers, their concerns, values and preferences. Key clients included one of the world's leading cereal manufacturers and a leading nutrition & health company. Please try logging in with your registered email address and password. Are you in retail or in brands – or both? Read more. want the option of packaging-free products and deliveries. Build long-lasting trust, provide transparency and use data to humanize consumer relationships inventively—not invasively. Jill Standish, senior managing director and head of Accenture’s global retail practice. Accenture and Avanade keep 1.2 million health and social care workers connected through NHSmail. Accenture Banking Blog Other Blogs. Most US Shoppers Expect to Spend as Much or More This Holiday Season than Last Year, with Many Turning to Physical Stores for Inspiration, Accenture Survey Reveals . Accenture Research and Accenture Interactive surveyed over 1,550 top executives worldwide, one-quarter (25%) of whom were CEOs. NEW YORK; Oct. 8, 2020 – Accenture (NYSE: ACN) today announced new commitments to sustainability — including industry-leading goals for net-zero emissions, as well as a newly created leadership role — as it moves to embed responsible business practices in all … Laurent Thoumine prend la responsabilité des activités de conseil d’Accenture pour le secteur du « retail » en Europe. The role of technology in responsible retail . The solution? How well do you know your customers? Retail with purpose: Who a retailer is, why it exists and how it runs through consumers’ lives. While most consumers are feeling good about their holiday spending (around six in every seven shoppers plan to spend the same or more than they did last year), they’re also becoming far more carbon-conscious and socially aware—and they expect their retailers … One of the most profound changes? Join us on Wednesday June 17th at 14:00 CET for an hour of thought leadership from Accenture, Dunnhumby and Microsoft on how to deliver on the promise of Responsible Retail in the Next Normal. Source: 2019 Accenture US Holiday Shopping Survey. It’s a tough proposition. Responsible Retail. From now on, relevancy, differentiation and growth will all hinge on delivering something truly meaningful through responsible retailing. SUBSCRIBE TO Fashion. … READ MORE PRACTICAL GUIDE Take control of your … Grocer Alepa launches chatbot to engage customers. The first name is required and cannot be empty, The last name is required and cannot be empty, Sixty two percent of consumers today shop with their values. X. Senior Managing Director – Global Lead, Retail. Rebaptisée Accenture en 2000, son siège social est basé à Dublin, en Irlande, mais elle présente la particularité de ne pas avoir de quartier général. think retailers have a responsibility to address wider social issues through business practices and working conditions. Accenture: “Responsible retail” a factor in Holiday 2019 shopping Consumer survey finds 57% will spend the same amount as last year. These partnerships bring new opportunities, Do Not Sell My Personal Information (for CA). Keeping pace with consumer and employee demands—while sustaining profitability—means retailers must reinvent themselves, at speed and scale. The study also found a growing trend of “responsible retail,” with shoppers more concerned about the environmental and social impact of their purchases. What makes a product or service relevant to them in the moments that matter? But they can also create risks in a world where vendor and supplier relationships are closely scrutinized by consumers. New York – Accenture’s 13 th annual holiday shopping survey finds consumers ready to spend – some of them conscientiously. It’s why retailers have to be sure they have a common purpose across all partners that share their values. It’s not just ethical sense, it’s practical sense too. How can retailers deliver their purpose and remain profitable? Banking Blog Capital Markets Blog Insurance Blog Financial Services Blog ... the outdoor-clothing retail chain estimated by Forbes to be worth $750 million in 2015 has donated over $185 million to environmental groups and conservation efforts, and invested a further $38 million in socially responsible companies. Purchasing decisions are increasingly influenced by retailers’ environmental and social credentials. 7 Jun 2019 Comment. Retailers need to design stores, products and their businesses on the responsibility agenda—those that do could win this holiday season and beyond. Retail; Santé ; Sciences de la Vie ... 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